Booking & Cancellation Policy

We aim to provide flexible and fair booking conditions for all our guests. Please read our booking and cancellation policy carefully before confirming your reservation.

1. Booking Confirmation

• All bookings are subject to availability.
• A reservation is confirmed only after receiving payment or an agreed deposit.
• Guests must provide accurate personal and contact information when booking.

2. Cancellation Policy

• Cancellations must be communicated through our official contact channels.
• Free cancellation may apply if made within the agreed cancellation period before arrival.
• Late cancellations may incur a partial charge depending on the booking terms.
• No-shows (failure to arrive without notice) may be charged the full booking amount.

3. Modifications

• Changes to booking dates are subject to availability.
• Any price differences may apply when modifying reservations.

4. Refunds

• Eligible refunds (if applicable) will be processed using the original payment method.
• Processing time may vary depending on the payment system used.

5. Early Check-Out

• Early departures may not qualify for refunds unless otherwise agreed at the time of booking.

6. Lodge Rights

• Kutoka Lodge reserves the right to cancel or modify bookings in exceptional circumstances (e.g., emergencies or force majeure situations).

Contact

For booking changes or cancellations, please contact Kutoka Lodge directly through our official communication channels.